We’re looking for a polished, people-first Front of House Associate to be the face and first point of contact for our organisation. In this role, you’ll welcome visitors, manage the reception area, coordinate meeting rooms, and ensure every guest and team member experiences a professional, well-run environment from the moment they walk in.

You’ll combine excellent communication skills with strong organisation and attention to detail, keeping the front of house running smoothly at all times.

Responsibilities

• Warmly greet and check in visitors, clients, and partners; ensure they feel welcomed and looked after.
• Manage the reception area – keeping it tidy, professional, and fully stocked (water, coffee, stationery, etc.).
• Answer and direct incoming calls, emails, and general enquiries in a professional and timely manner.
• Coordinate meeting room bookings, prepare rooms (seating, refreshments, equipment), and manage schedules.
• Liaise with internal teams to ensure visitors are expected, welcomed, and escorted where needed.
• Handle incoming and outgoing mail, courier deliveries, and packages.
• Support basic office administration tasks such as printing, scanning, filing, and data entry.
• Maintain front of house procedures (visitor logs, access badges, security protocols).
• Assist with events, client meetings, and internal hospitality (catering arrangements, set-up, clean-up).
• Flag any facilities or front-of-house issues (maintenance, supplies, equipment) and coordinate solutions.

Required Skills

• Previous experience in a front-of-house, reception, hospitality, or customer-facing role.
• Excellent verbal and written communication skills with a confident, professional manner.
• Strong customer-service mindset – calm, friendly, and solution-oriented.
• Well-organised and detail-focused, able to manage multiple tasks at once.
• Comfortable using basic office software and tools (email, calendar, spreadsheets; phone systems; booking tools).
• Professional personal presentation and strong sense of discretion and confidentiality.
• Ability to stay composed under pressure and handle unexpected situations smoothly.
• Reliable, punctual, and able to work independently as well as part of a team.

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